Functional support
- S/4HANA and SAP ECC
- SuccessFactors and SAP HCM
- SAP Ariba
- SAP Analytics Cloud, BW/4HANA, BusinessObjects
- SAP Customer Experience
Managed services (AMS)
Support that lowers your cost of ownership
Application support from one team: functional, technical and Basis, under a clear SLA. Choose on-site, offshore or ticket-based support, and change as your needs change.
What we cover
One team across your landscape
Technical support
- ABAP fixes and enhancements
- Fiori and UI5 apps
- Workflow and approvals
- Interfaces and IDocs
- Forms and reports
- SAP BTP
- SAP Integration Suite: Cloud Integration (CPI)
Basis administration
- Authorizations and users
- Monitoring and performance
- Backup and recovery
- Transports and patching
- Upgrades and housekeeping
Support models
Choose how you want to be supported
On-site
A full team of functional, technical and Basis consultants works from your office, keeping day-to-day processes running. An SLA governs the support desk.
Best for: large, business-critical landscapes
Offshore
Our consultants work from the IBS office and support your daily operations remotely, with an SLA covering the support desk and business continuity.
Best for: steady-state support at lower cost
Ticket-based
Support on demand: module specialists resolve each issue to the agreed SLA, mostly offshore, on-site for go-lives and escalations.
Best for: variable or occasional demand
Support Hub plans
Plans that fit your budget
Support Hub plans
- Commitment
- Minimum commitment
- Scope
- No scope restriction
- Pricing
- Pre-defined effort
- Developments
- Unlimited
- Dedicated team
- Not included
- Billing
- Monthly
- Commitment
- Annual
- Scope
- Fixed scope
- Pricing
- Fixed contract value
- Developments
- Within scope
- Dedicated team
- Not included
- Billing
- Monthly
- Commitment
- Annual
- Scope
- No scope restriction
- Pricing
- Fixed contract value
- Developments
- Unlimited
- Dedicated team
- Included
- Billing
- Monthly
- Commitment
- Based on your requirements
- Scope
- Based on your requirements
- Pricing
- Based on your requirements
- Developments
- Based on your requirements
- Dedicated team
- Based on your requirements
- Billing
- Based on your requirements
Start small, with no restriction on scope.A fixed scope for a fixed contract value.A dedicated team with no restriction on scope.Every term set around what you need.Ask about this plan
How support works
From ticket to resolution, under SLA
Every request follows the same five steps, so you always know where it stands.
- 01
Log
Raise a ticket by service desk, email or phone.
- 02
Triage
Prioritized and routed to the right expert.
- 03
Resolve
Functional, technical or Basis fix, tested with you.
- 04
Close
Your confirmation, plus documentation.
- 05
Improve
Monthly reports, root-cause analysis and automation.
Lower total cost
How we reduce what your systems cost to run
- 01
Right-shore delivery
On-site where needed, offshore for the rest.
- 02
Pay for what you use
Flexible plans that scale up or down with demand.
- 03
One contract for all support
Functional, technical and Basis under one contract.
- 04
Prevent, not just fix
Root-cause fixes and automation cut repeat tickets.
- 05
Optimize licenses and landscape
License checks, clean core and planned upgrades.
Ready to make your systems simpler and more affordable to run?
Talk to us about your support needs. No obligation.
Request a proposal